At CartFly, your satisfaction is our priority.
We ensure quality products and secure delivery, but if you face any issues, we are here to help.

Please read our Return, Refund & Replacement Policy carefully.

📦 Eligibility for Return & Replacement. You can request a return or replacement if:

✔ You received a damaged product

✔ You received a wrong product (wrong color/model/item)

✔ The product is defective or not working

✔ The product is missing parts or accessories

To qualify, you must:

• Contact us within 48 hours of delivery
• Provide clear photos or an unboxing video as proof
• Keep the product unused, with original packaging, tags, and accessories

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❌ Items Not Eligible for Return

The following products cannot be returned:

• Items damaged due to customer misuse
• Products without original packaging
• Products used for several days before reporting issues
• Clearance, flash sale, or discounted items
• Personal care items (e.g., trimmers, shavers, earbuds, etc.)
• Liquids, sprays, or hygiene-related products
• Pre-order items (unless defective)

💰 Refund Policy.You may receive a refund in the following situations:

✔ The product is out of stock

✔ You received a defective item and replacement is not available

✔ The product was canceled before shipping

✔ Wrong product delivered and you don’t want a replacement

Refund Method:

• bKash/Nagad/Rocket
• Bank Transfer (if applicable)
• Card payment reversal (if used)

Refund Time:

• 3–7 working days, depending on the payment method

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🚫 Refund Not Available When:

• You simply “change your mind” after receiving the product
• You ordered the wrong item/model by mistake
• The product is used, damaged, or altered after delivery
• You failed to report the issue within 48 hours

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📷 Proof Required

For any return/refund request, you must provide:

• Unboxing video (strongly recommended for electronics)
• Clear photos of the damaged or defective part
• Order ID and phone number used during purchase

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🚚 Return Shipping Responsibility

• If the product is defective, wrong, or damaged, CartFly will cover return shipping cost.
• If the customer requests a return for personal reasons, the customer must bear the return charge.

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📦 Missing Items or Wrong Quantity

If any item is missing:

• Must be reported within 48 hours
• Provide unboxing video for verification
• Replacement or compensation will be arranged

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⌛ Cancellation Policy

• Orders can be canceled before shipment without charges.
• Once shipped, cancellation may not be possible.
• Refusing to accept a COD parcel may restrict future COD orders.

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📞 Need Support?

If you face any issue, feel free to contact our support:

CartFly Customer Support
📩 Email: support@cartflybd.com
📱 Phone: 01973-651051 (WhatsApp)