Exchange Policy – CartFly

At CartFly, we want you to be fully satisfied with your purchase.
If you receive an item that doesn’t match your expectations, we offer a simple and flexible exchange process.

Please read our exchange terms carefully.

📦 1. Eligibility for Exchange

You can request an exchange if:

✔ You received the wrong product

✔ You received the wrong color, size, or model

✔ You want to exchange for another available product

✔ The product is unused and in original condition

To qualify:

  • Request must be made within 24–48 hours of delivery
  • Product must be unused and undamaged
  • All original packaging, tags, and accessories must be included
  • Provide photos or video (unboxing recommended)

 

❌ 2. Items Not Eligible for Exchange

The following items cannot be exchanged:

  • Used or damaged products
  • Products without original packaging
  • Electronics with scratches, dents, or installation marks
  • Personal care items (earbuds, grooming tools, trimmers, etc.)
  • Clearance or flash-sale items
  • Pre-ordered imported items
  • Hygiene-related products (masks, nose clips, sprays, etc.)

🔁 3. How Exchange Works

If your exchange request is approved:

  1. You will return the item to our address or through courier.
  2. After receiving and checking the product, we will ship the replacement.
  3. If the requested alternative product has a price difference, you must pay or will receive the refund of the difference.

💰 4. Exchange Fees

  • If the mistake is from CartFly (wrong product, damaged, faulty):
    ➤ Exchange is free, and we cover return shipping.
  • If the customer wants to exchange for personal reasons:
    ➤ Customer must pay the return shipping cost and any additional delivery charges.

⏱ 5. Exchange Processing Time

  • Inside Dhaka: 2-3 working days
  • Outside Dhaka: 2-4 working days

This time may vary based on product availability.

📷 6. Required Proof

To ensure a smooth exchange, please provide:

  • Unboxing video (highly recommended for electronics)
  • Clear photos of the product
  • Order ID & phone number

🚚 7. Condition for Exchange Approval

Your exchange will be approved only if:

  • The product is returned in original condition
  • Packaging is intact
  • No signs of use, wear, or damage
  • All included items/accessories are present

If the product fails the inspection, exchange will not be approved.

⚠ Important Notes

  • Exchanges depend on stock availability.
  • If the replacement is not available, you may choose another product.
  • COD refusal may affect future COD eligibility.

📞 Need Help?

If you want to request an exchange or have questions:

CartFly Customer Support
📩 Email: support@cartflybd.com
📱 Phone: 01973-651051 (WhatsApp)

 

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