Return & Refund Policy

 

At CartFly, your satisfaction is our priority.
We ensure quality products and secure delivery, but if you face any issues, we are here to help.

Please read our Return, Refund & Replacement Policy carefully.

📦 Eligibility for Return & Replacement. You can request a return or replacement if:

✔ You received a damaged product

✔ You received a wrong product (wrong color/model/item)

✔ The product is defective or not working

✔ The product is missing parts or accessories

To qualify, you must:

  • Contact us within 48 hours of delivery
  • Provide clear photos or an unboxing video as proof
  • Keep the product unused, with original packaging, tags, and accessories

❌ Items Not Eligible for Return

The following products cannot be returned:

  • Items damaged due to customer misuse
  • Products without original packaging
  • Products used for several days before reporting issues
  • Clearance, flash sale, or discounted items
  • Personal care items (e.g., trimmers, shavers, earbuds, etc.)
  • Liquids, sprays, or hygiene-related products
  • Pre-order items (unless defective)

💰 Refund Policy.You may receive a refund in the following situations:

✔ The product is out of stock

✔ You received a defective item and replacement is not available

✔ The product was canceled before shipping

✔ Wrong product delivered and you don’t want a replacement

Refund Method:

  • bKash/Nagad/Rocket
  • Bank Transfer (if applicable)
  • Card payment reversal (if used)

Refund Time:

  • 3–7 working days, depending on the payment method

🚫 Refund Not Available When:

  • You simply “change your mind” after receiving the product
  • You ordered the wrong item/model by mistake
  • The product is used, damaged, or altered after delivery
  • You failed to report the issue within 48 hours

📷 Proof Required

For any return/refund request, you must provide:

  • Unboxing video (strongly recommended for electronics)
  • Clear photos of the damaged or defective part
  • Order ID and phone number used during purchase

🚚 Return Shipping Responsibility

  • If the product is defective, wrong, or damaged, CartFly will cover return shipping cost.
  • If the customer requests a return for personal reasons, the customer must bear the return charge.

📦 Missing Items or Wrong Quantity

If any item is missing:

  • Must be reported within 48 hours
  • Provide unboxing video for verification
  • Replacement or compensation will be arranged

⌛ Cancellation Policy

  • Orders can be canceled before shipment without charges.
  • Once shipped, cancellation may not be possible.
  • Refusing to accept a COD parcel may restrict future COD orders.

📞 Need Support?

If you face any issue, feel free to contact our support:

CartFly Customer Support
📩 Email: support@cartflybd.com
📱 Phone: 01973-651051 (WhatsApp)

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