At CartFly, we want you to be fully satisfied with your purchase.
If you receive an item that doesn’t match your expectations, we offer a simple and flexible exchange process.

Please read our exchange terms carefully.

---

📦 1. Eligibility for Exchange

You can request an exchange if:

✔ You received the wrong product

✔ You received the wrong color, size, or model

✔ You want to exchange for another available product

✔ The product is unused and in original condition

To qualify:

• Request must be made within 24–48 hours of delivery
• Product must be unused and undamaged
• All original packaging, tags, and accessories must be included
• Provide photos or video (unboxing recommended)

 

---

❌ 2. Items Not Eligible for Exchange

The following items cannot be exchanged:

• Used or damaged products
• Products without original packaging
• Electronics with scratches, dents, or installation marks
• Personal care items (earbuds, grooming tools, trimmers, etc.)
• Clearance or flash-sale items
• Pre-ordered imported items
• Hygiene-related products (masks, nose clips, sprays, etc.)

---

🔁 3. How Exchange Works

If your exchange request is approved:

1. You will return the item to our address or through courier.
2. After receiving and checking the product, we will ship the replacement.
3. If the requested alternative product has a price difference, you must pay or will receive the refund of the difference.

---

💰 4. Exchange Fees

• If the mistake is from CartFly (wrong product, damaged, faulty):
  ➤ Exchange is free, and we cover return shipping.
• If the customer wants to exchange for personal reasons:
  ➤ Customer must pay the return shipping cost and any additional delivery charges.

---

⏱ 5. Exchange Processing Time

• Inside Dhaka: 2-3 working days
• Outside Dhaka: 2-4 working days

This time may vary based on product availability.

---

📷 6. Required Proof

To ensure a smooth exchange, please provide:

• Unboxing video (highly recommended for electronics)
• Clear photos of the product
• Order ID & phone number

---

🚚 7. Condition for Exchange Approval

Your exchange will be approved only if:

• The product is returned in original condition
• Packaging is intact
• No signs of use, wear, or damage
• All included items/accessories are present

If the product fails the inspection, exchange will not be approved.

---

⚠ Important Notes

• Exchanges depend on stock availability.
• If the replacement is not available, you may choose another product.
• COD refusal may affect future COD eligibility.

---

📞 Need Help?

If you want to request an exchange or have questions:

CartFly Customer Support
📩 Email: support@cartflybd.com
📱 Phone: 01973-651051 (WhatsApp)